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Terms and
Conditions of Use

WEBSITE TERMS AND CONDITIONS OF USE

QUEEN CATALINA PLASTIC SURGERY CLINIC

The terms and conditions set forth below govern the business relationships between GRUPO PANGEA INVERSIONES S.A.S., who acts as an agent and intermediary for QUEEN CATALINA PLASTIC SURGERY CLINIC, and the users of the website www.queencatalinaplasticsurgery.com (hereinafter the “USER”). The use of this website ratifies the agreement and acceptance by the user of the established terms and conditions.

It is the user’s responsibility to sufficiently understand the content of the terms and conditions before using the site. If the user does not agree with any section of the content, they should refrain from using this site. By accessing and interacting with the contents of this website, the user expressly accepts that they do so at their own risk. This site is offered to the user for their acceptance without negotiation of the terms, conditions, and clauses contained therein. The relationship that arises by virtue of the use of the QUEEN CATALINA PLASTIC SURGERY CLINIC website will be that of independent contractors and none of the parties (including officials, agents, and/or employees) may be considered or constituted as partners, joint ventures, trusts, employees, and/or common agents for the conduct of business of any different nature.

GRUPO PANGEA INVERSIONES S.A.S., reserves the right to make changes to the website, in the conditions, terms of use at any time. GRUPO PANGEA INVERSIONES S.A.S. may, at any time, review the terms and conditions of use contained herein, by updating this announcement. By using the QUEEN CATALINA PLASTIC SURGERY CLINIC website, the user agrees to be bound by any of such revisions, which will be in effect from the moment they are accessible to users, and should then periodically visit this page to determine the terms in effect at the time, to which the user will be bound in the event they decide to use this site.

The improper use of the site is prohibited, as is falsifying the identity of a user, using purchasing agents, and carrying out fraudulent activities on the site. QUEEN CATALINA PLASTIC SURGERY CLINIC reserves the right to change, suspend or discontinue any of the products and/or services advertised on the website at any time and without prior notice.

The user declares and accepts that they are aware of the liability regime applicable to the operations they carry out through the Web channel, especially with regard to the specific terms and conditions of the products and/or services offered by this means.

PRODUCT AND SERVICE INFORMATION

QUEEN CATALINA PLASTIC SURGERY CLINIC offers on its website information about all the products and services that GRUPO PANGEA INVERSIONES S.A.S., markets in the development of its corporate purpose. However, QUEEN CATALINA PLASTIC SURGERY CLINIC reserves the right to withdraw, replace or modify at any time and without prior notice the products or services offered through its website. For each of the products and services offered by QUEEN CATALINA PLASTIC SURGERY CLINIC, specific terms and conditions apply, which in some cases will be referenced in the corresponding sections within the website and in others, must be consulted in person by the user before acquiring a good or service; this last, in reason that some of the products and services that QUEEN CATALINA PLASTIC SURGERY CLINIC offers require previously tests, exams, medical evaluations, etc. in order to determine the terms and conditions that can apply to each patient. It will be the user’s obligation to sufficiently inform themselves about the terms and conditions of each product or service.

The availability of the products and services offered by QUEEN CATALINA PLASTIC SURGERY CLINIC through its website may vary depending on customer demand, the availability of professionals, medications, etc.

LIMITATION OF LIABILITY

Notwithstanding the provisions of the mandatory norms of applicable Colombian legislation, GRUPO PANGEA INVERSIONES S.A.S., is not responsible for damages, harm or loss to the user caused by failures in the system, the server or the Internet GRUPO PANGEA INVERSIONES S.A.S., will also not be responsible for the existence of viruses that could affect the user’s equipment as a result of accessing, using or examining its website or as a result of any data transfer, files, images, texts, or audio contained therein. Users may not impute any responsibility or demand payment for lost profits, by virtue of damages resulting from technical difficulties or system failures or on the Internet. GRUPO PANGEA INVERSIONES S.A.S., does not guarantee continuous, uninterrupted or error-free access and use of the QUEEN CATALINA PLASTIC SURGERY CLINIC website, nor does it guarantee that defects will be corrected or that the site or server are free of viruses or other dangerous components. The system may occasionally not be available due to technical difficulties or Internet failures, or for any other circumstance beyond GRUPO PANGEA INVERSIONES S.A.S., in such cases it will try to restore it as quickly as possible without this implying any type of responsibility. In case the use of the material from this site results in the need to service, repair or correct equipment or information, the user assumes any cost derived from it.

Under no circumstances will GRUPO PANGEA INVERSIONES S.A.S., or its related parties be responsible for direct, indirect, unforeseen, special or emergent damages that are generated, whether by the use or lack thereof of the QUEEN CATALINA PLASTIC SURGERY CLINIC website, even if GRUPO PANGEA INVERSIONES S.A.S., or an authorized representative of GRUPO PANGEA INVERSIONES S.A.S., has been advised of the possibility of such damages. If the user is not satisfied with any part of the QUEEN CATALINA PLASTIC SURGERY CLINIC website or with any of these terms and conditions, the sole and exclusive remedy will be to stop using the QUEEN CATALINA PLASTIC SURGERY CLINIC website.

USER RESPONSIBILITY

Upon entering this website, the user undertakes to provide correct and truthful personal information, as well as to update their data whenever required. The user is prohibited from publishing or transmitting from this site any illegal, threatening, slanderous, defamatory, obscene, scandalous, pornographic or profane material, or any other material that could give rise to any civil or criminal liability under the law. The user agrees not to use any device, software, routine or data to obstruct or attempt to obstruct the correct operation of the QUEEN CATALINA PLASTIC SURGERY CLINIC website or any activity carried out on this site. In addition, they agree not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including, among others, browsers, spiders, robots, digital characters or intelligent agents) to navigate or search the website other than the search engine or search agents provided by QUEEN CATALINA PLASTIC SURGERY CLINIC or the general browsers available to the public.

INTELLECTUAL, INDUSTRIAL, AND COPYRIGHT PROPERTY RIGHTS

All computer, graphic, advertising, photographic, multimedia, audiovisual and/or design material, as well as all content, texts, and databases made available are the exclusive property of GRUPO PANGEA INVERSIONES S.A.S., in accordance with Law 23 of 1982 and Andean Decision 351 of 1993 and 486 of 2000. Any act of copying, reproduction, modification, creation of derivative works, sale or distribution, display of the contents, in any way or by any means, including but not limited to, electronic mechanical photocopying, recording or any other kind, without the prior written permission of GRUPO PANGEA INVERSIONES S.A.S. is prohibited.

All trademarks, emblems, logos, and any other distinctive sign, as well as utility models and/or industrial designs and other elements of industrial property inserted, used and/or displayed on this website are the exclusive property of GRUPO PANGEA INVERSIONES S.A.S. Likewise, GRUPO PANGEA INVERSIONES S.A.S. owns this site and has the corresponding authorizations for the use of images, graphics, icons, characters, music, texts, software, videos, and other site content (which we will call “content”), as well as HTML, CGI, WS, and other codes and texts in any format (which we will call “code”) used to implement this site. No code or content may be modified, altered, copied, distributed, retransmitted, displayed, used, reproduced and/or published under any concept, except as expressly authorized by these rules and in the instructions of each section of this site. By accepting these conditions, the user who introduces reviews, images, videos, or comments on the website, agrees to assign to GRUPO PANGEA INVERSIONES S.A.S., the non-exclusive right, exempt from copyright, perpetual, irrevocable, and fully transferable to third parties, to use, reproduce, modify, adapt, publish, translate, create derivative products, distribute and display such reviews, images, videos, or comments worldwide and in any media. It will also grant GRUPO PANGEA INVERSIONES S.A.S., and sublicensees the right to use the name that accompanies such review or comment, if any, in relation to such review or comment.

Any modification or use of the content or code of this site for purposes different from those allowed constitutes a violation of copyright laws and other intellectual property rights, as well as the criminal norms that the particular situation may give rise to. Users and, in general, those who intend to establish a link between any website and any of the pages of the website, must respect the corporate image and logo of this website. Links from the website to websites where the logo or any element that identifies QUEEN CATALINA PLASTIC SURGERY as the owner of the website does not appear may not be established; all of the above with the due prior and written authorization of use by GRUPO PANGEA INVERSIONES S.A.S. It is prohibited to market the content, products, information, software, and services obtained from this site. The contents of this website are protected by intellectual property laws.

THIRD-PARTY ADVERTISING

At times, this website may provide references to other websites or links to other portals that have advertising on this site. GRUPO PANGEA INVERSIONES S.A.S., is not the advertiser of such advertisements, therefore it does not assume responsibility for the content of the information nor for the goods and/or services and/or products offered on these sites as long as they do not belong to GRUPO PANGEA INVERSIONES S.A.S., The links to other sites are solely intended to provide the user with more information about existing products and services in the market, which we believe may be useful, but does not entail any commercial offer of provision of the same by GRUPO PANGEA INVERSIONES S.A.S., and/or QUEEN CATALINA PLASTIC SURGERY; the eventual contracting of the same will be carried out under the sole responsibility of the user. Any claim arising from the information of third parties located on the website, must be presented directly to the natural or legal person owner of the advertisement and/or advertising; the same determination will apply in the case of products or services acquired from such third parties, being these the direct obligors of the obligations that are acquired.

COOKIES

Cookies are small data files that websites like www.queencatalinaplasticsurgery.com or emails save in your browser and optionally on your hard drive. Cookies allow to ‘remember’ information about your preferences and session, and allow you to navigate within the areas of our websites without having to re-enter previously supplied data. This makes it possible to create a more personalized and comfortable website knowledge experience. GRUPO PANGEA INVERSIONES S.A.S., uses a third party to place cookies on your computer, to collect information that is not personal and identifiable. Even though cookies contain a unique user number, they do not collect or save any personally identifiable information.

PERSONAL DATA PROCESSING (PRIVACY NOTICE)

GRUPO PANGEA INVERSIONES S.A.S., informs you that the collection of personal data that is made through the contact form on the website https://queencatalinaplasticsurgery.com/terms-and-conditions-of-use/, chat through this website, via email, phone calls, WhatsApp, Zoom, text messages and/or any other technological means that allows the sending and receiving of data, will have the following purposes: a) Sending information about offers related to the services and products offered by QUEEN CATALINA PLASTIC SURGERY. b) Monitoring and control of the result of the treatment(s) or service(s) offered to patients. c) Sending information about new prices and conditions of the services and products offered by QUEEN CATALINA PLASTIC SURGERY. d) Allowing the participation of information holders in marketing and promotional activities; e) Fulfilling obligations contracted with our customers at the time of acquiring our services and products; f) Allowing third-party allies of QUEEN CATALINA PLASTIC SURGERY to contact the holder with the purpose of offering goods or services of interest. It should be noted that we may require sensitive data related to your health, such as medical history, lifestyle, and other convenient data for the provision of services. These will be maintained and treated with strict security and confidentiality for the strict provision of services in accordance with applicable legislation, which modifies and complements it. It may be necessary to keep personal data in databases located in Colombia or abroad, complying with the indicated purpose and the duty of security, integrity, and confidentiality mentioned. In case of requiring the use of data of minors, these will be treated only in front of what is necessary to safeguard the health and human rights of minors, with strict confidentiality and security in their treatment. The holder of personal data has the right to know, update and rectify their personal data, request proof of the authorization granted for their treatment, be informed about the use that has been given to them, present complaints for infringement of the law, revoke the authorization and/or request the suspension of their data in the cases where it is appropriate and access them free of charge, as long as there is no legal mandate that prevents GRUPO PANGEA INVERSIONES S.A.S., from continuing with their use. For more information about the processing of your personal data, you can consult the policy of treatment of personal data information at https://queencatalinaplasticsurgery.com/terms-and-conditions-of-use/, and you can contact us at the email customersupport@queencatalinaplasticsurgery.com, or at the phone: +57 3160273880, according to the procedure established in the policy of treatment of personal data information mentioned above.

 

PROTECTION OF PERSONAL INFORMATION

The information provided by the user when registering at QUEEN CATALINA PLASTIC SURGERY CLINIC is technologically safeguarded and can only be accessed by the user themselves through a password, or in cases where the user requires it, by members of the area designated for this task.

The user is solely responsible for maintaining their password and account information. To reduce risks, QUEEN CATALINA PLASTIC SURGERY CLINIC recommends that the user log out of their account and close their browser window when they finish their activity, especially if they share their computer with someone or use a computer in a public place such as a library or an Internet cafe.

While QUEEN CATALINA PLASTIC SURGERY CLINIC has a technological protection system that goes from its servers to the Internet exit, no Internet transmission can guarantee its security 100%. QUEEN CATALINA PLASTIC SURGERY CLINIC cannot guarantee that the information entered on its website or transmitted using its service is completely secure, with which the user runs their own risk.

CONFIDENTIALITY OF INFORMATION

GRUPO PANGEA INVERSIONES S.A.S., will not share or reveal confidential information with third parties, except when it has express authorization from those who subscribed, or when it has been required by a court or legal order, or to protect the intellectual property rights or other rights of GRUPO PANGEA INVERSIONES S.A.S. and/or GRUPO PANGEA INVERSIONES S.A.S.

ACCEPTANCE OF TERMS

This Confidentiality and Data Protection statement is subject to the terms and conditions of GRUPO PANGEA INVERSIONES S.A.S for QUEEN CATALINA PLASTIC SURGERY CLINIC, which constitutes a legal agreement between the user and GRUPO PANGEA INVERSIONES S.A.S within the framework of QUEEN CATALINA PLASTIC SURGERY CLINIC.

If the user uses the services of QUEEN CATALINA PLASTIC SURGERY CLINIC, it means that they have read, understood, and accepted the terms set forth above. If they do not agree with them, they have the option not to provide any personal information, or not to use the service of QUEEN CATALINA PLASTIC SURGERY CLINIC

LEGEND OF ACCEPTANCE OF PERSONAL DATA AND SENSITIVE INFORMATION MANAGEMENT:

In compliance with the provisions of Law 1581 of 2012, and in accordance with the provisions of Decree 1377 of 2013, by clicking on the “Accept” box, I expressly consent to share my personal data; likewise, I declare that I have been informed by GRUPO PANGEA INVERSIONES S.A.S. of the following: (1) GRUPO PANGEA INVERSIONES S.A.S. will act as the Person in Charge of the Treatment of personal data of which I am the owner and that, jointly or separately, it may collect, use and treat my personal data in accordance with the Policy of Treatment of Information of Personal Data of GRUPO PANGEA INVERSIONES S.A.S. available for immediate consultation at https://queencatalinaplasticsurgery.com/terms-and-conditions-of-use/. (2) That I have been informed of the purpose(s) of the collection of personal data, which is necessary to offer the services offered by QUEEN CATALINA PLASTIC SURGERY CLINIC in relation to the aesthetic and reconstructive surgery service offered by it, as well as the related services that derive from it. (3) It is optional or voluntary to provide information or images that deal with Sensitive Data. (4) My rights as the owner of the data are those provided in the Constitution and the law, especially the right to know, update, rectify and delete my personal information, as well as the right to revoke the consent granted for the treatment of personal data. (5) The rights can be exercised through the channels provided by GRUPO PANGEA INVERSIONES S.A.S. and observing the Policy of Treatment of Information and Personal Data provided by it. (6) Through the website of the entity _Queen Catalima Plastic Surgery I will be able to file any type of requirement related to the treatment of my personal data. (7) GRUPO PANGEA INVERSIONES S.A.S will guarantee the confidentiality, freedom, security, truthfulness, transparency, access and restricted circulation of my data and will reserve the right to modify its Policy of Treatment of Information of Personal Data at any time. Any change will be informed and published promptly on the website. (8) Taking into account the above, I voluntarily, previously, explicitly, informed and unequivocally authorize GRUPO PANGEA INVERSIONES S.A.S to treat my personal data and take photographs that will be treated according to its Policy of Treatment of Personal Data for the purposes related to its object and especially for legal, contractual purposes, described in the Policy of Treatment of Information of Personal Data. (9) The information obtained for the Treatment of my personal data I have provided voluntarily and is truthful. It is signed in Barranquilla, with the acceptance of this box.

TERMS AND CONDITIONS FOR ACCEPTANCE OF THE RELATIONSHIP BETWEEN THE USER – CLINICA REINA CATALINA AND GRUPO PANGEA INVERSIONES

As a user of the QUEEN CATALINA PLASTIC SURGERY CLINIC platform, I freely and voluntarily declare that: (I) I am aware that the service contracted is provided by Clinica Reina Catalina through its specialists in Plastic and Reconstructive Surgery; (II) In light of the above, it is Clinica Reina Catalina who invoices the service contracted here; (III) voluntarily, I chose the medical professional who will perform the contracted service offered by QUEEN CATALINA PLASTIC SURGERY CLINIC; (IV) I am aware that the doctor who performs the contracted service is autonomous in his practice; (V) I am aware that the doctor cannot guarantee the results, as medicine is not an exact science, but he is obliged to execute his best efforts, with the exercise of a correct professional practice; (VI) that Grupo Pangea Inversiones SAS intervenes as an intermediary for the promotion and marketing of the services offered by QUEEN CATALINA PLASTIC SURGERY CLINIC; (VII) consequently, due to its intermediary quality, Grupo Pangea Inversiones S.A.S. has no responsibility whatsoever in front of the medical practice performed; (IX) that, Grupo Pangea Inversiones S.A.S. is the owner of the QUEEN CATALINA PLASTIC SURGERY CLINIC platform, and therefore, the purchase of the contracted service is made on this platform; (X) As far as my quality as a user is concerned, I am aware that I must make the payment in accordance with the means provided by the QUEEN CATALINA PLASTIC SURGERY CLINIC platform; (XI) that I must abide by all the recommendations made by the treating doctor before, during and after the contracted service; (XII) that I have the obligation to sign the legal documents that may be necessary prior to the performance of the contracted service; (XIII) I declare that the resources used for the cancellation of the contracted services come from a lawful source and are not the product of any illicit activity contemplated in the Colombian legal system. As a record of the above, I understand that by clicking on the box labeled “I accept”, I ratify my consent to the statements expressed above.

I declare that I am aware that the services contracted through QUEEN CATALINA PLASTIC SURGERY CLINIC are offered by Clinica Reina Catalina and invoiced by the same. The chosen medical professional is autonomous in his practice and Grupo Pangea Inversiones S.A.S. intervenes as an intermediary for the promotion and marketing of the services. As a user, I accept the terms and conditions and declare that the resources used for the cancellation of the contracted services come from a lawful source.